FAQ

Do you offer international shipping?

Currently, we only ship within the United States. We will be expanding our shipping options in the future.

How long will it take to get my order?

Please refer to the individual product page for shipping time as each piece is different. In stock pieces ship within 1-2 business days. Made-to-order pieces ship within 5-6 weeks.

What is your return policy?

While we generally do not accept returns due to many of our pieces being made-to-order, we understand that certain circumstances may arise. If there's a problem with your order, please contact us promptly upon receipt so we can assist you. Your experience with us matters, and we're here to ensure it meets your expectations.

How can I verify the authenticity of your handbags?

Our handbags are exclusively available through our website, andreamarron.com. We maintain a database of every purchase. If you have any questions regarding the authenticity of a bag, please contact us directly.

How should I store my handbag when not in use?

Store your handbag in its provided dust bag and place it in a safe, dry area. This helps maintain its condition and protect it from dust and sun damage.

Why are some items ineligible to ship to California?

California prohibits the import and sale of certain exotic animal skins.

Do you offer customization options?

Yes, we can offer customizations including different materials. If interested, please contact us.